Our clients are spread over every type of industry, size and location. They range from Fortune 100 companies to shops under 10 employees.

Telesales

Our staff has initiated telesales projects from initial startups to some of the biggest names in the industry. We've done a variety of models that can range from:
• Distribution of your leads to a variety of call centers, thus gaining best practices and creating a healthy/competitive environment. In this scenario, we would manage all the data and sales leads to ensure there is no duplication and fairness among the various centers.
• Distribute your leads to just one center or to your own sales agents.
• Distribute your leads to our agents, but only transfer to your staff when we have a potential sale. This allows your well-trained staff to focus on your product line as opposed to finding a valid hit.

Each dialer built for telesales is only used for telesales work. This ensures that we meet all FTC regulations - such as percent abandonment, caller-id display, safe-harbor messaging and state specific guard times. If needed, we have automated processes to scrub against national and state DNC list.

Collections
Our experience staff has handled some of the largest financial institutions in the industry. We've dealt with business to business and business to consumer setups for customers in the credit card, auto finance and mortgages.

One of the things that set us apart from other collection shop is our ability to rotate our caller ID. Our test, based on over a million calls, have shown a 18% increase in RPC's for the telesales work and a 34% increase in RPC's for collection work. Through our carrier relationships, we are able to display a local number for every call dialed, thus increasing the right part contacts.

Specialized Solutions
As you go through our website, you will notice that we've developed a number of specialized solutions for our customers. This ranges from our alerting systems (MoD) for the educational industry to realtor listing using active leads. Basically anything that requires a phone line, Singo will have the right solution that fits your needs.