The Live Agent Monitoring is a VoIP based agent monitoring tool that allows the supervisors and managers to monitor any agent audio and video sessions remotely - and in real time.

Our experience (based on 300,000 agent hours) can double sales in a telemarketing environment and increase collection amounts by over 50%. This is done in conjunction with our coaching tools.

One of our most popular is "whisper" technology. While on the phone, the supervisor or manager can coach the agent on what to say without the customer hearing those messages. In addition, we can also provide text messages to agents via our web interface.

To see a demo of our Live Agent Monitoring solution, click here.

We can also customize a solution that allows you to receive the live audio stream on any cell or cordless phone. A number of supervisors find it very helpful to be able to stand behind each agent as the monitoring session is active. To see our demo, click here.