SingoSolution

Avaya PDS Add-Ons

In addition to owning one of the most advanced call center solutions (Inbound, IVR, CRM, Predictive dialing) in the industry, Singo Solution has also created several Avaya PDS ad d-ons that enhance the PDS functionality and enable the client to improve agent productivity and enhance the custom er experience.
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All of our software is tested in a 700+ agent seat center with as many as 1,400 employees. That's what stands apart from most software companies - we use our own product. As we get feed back from our management team from the various call center industries (Collections, Telesales, Customer Service), we improve on our product and make sure it's stable prior to launching to the general public.
This ensures that you get a quality product - one tested in a true world environment. Other vendors test using QA models - but nothing compares to a real world deployment in a large center on a large scale.